MindField Online Helpdesk
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What do I receive in terms of compensation?
Every project offers eligible panelists a chance to receive or win valuable rewards. In order to make it faster and easier to receive your prizes, domestic panelists will automatically have a MindF...
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What is the Live Now! Section on my member page?
These are real surveys that are currently available to you because you have associated your account with Facebook. You can access these surveys by simply clicking on the link provided. Why wait for...
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How long do I have to complete a survey after I receive my email invitation?
A survey's duration varies. Some last only 24 hours while others can last up to two weeks or more. We strongly encourage you to complete each invitation at your earliest convenience because respond...
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Why am I told that I do not qualify for a survey that I am trying to complete?
It simply means the project's requirements do not match your responses or that we already have enough participants for that particular study. Many times a study will be targeted at specific demogra...
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Many surveys ask for some of the same information I have already provided. Why?
MindField Online maintains a very strict privacy policy regarding our panel members' profile information. We use this information to match your interests with projects and surveys suited to your ta...
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What do I do when the link in my invitation does not work?
If you copied and pasted the link into your browser, make certain that the entire link was captured. If the link is correct, it may have simply been a loading problem. Refresh the button and see if...
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Why can't I find/use the back button on a survey?
We disable the "back" feature in order to protect the integrity of the data on some surveys. Moving back and forth in a survey can cause your data to conflict and disqualify you from the survey.
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What happens when I attempt to complete a survey but not all of the information downloads properly to my computer screen?
Occasionally a survey may not load correctly. Issues within your Internet settings or provider can create these instances. When possible, click on your refresh button to redisplay the page. When th...
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What do I do when I experience technical difficulties during a survey?
If you experience any problems, please email us at support@mindfieldonline.com. In the email provide as much information about your problem as possible. Providing additional information such as the...
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Why did I receive an email after registering saying I needed to activate my account?
By law, you must double opt-in to fully register as a member of our panel. It is also important that you take a brief survey for us learn more about you so we can best choose surveys that are appro...