MindField Online Helpdesk
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If I have several email addresses, which one should I use?
Please use the email address you entered when registering. Our system will recognize you only when you use your registered address. Remaining consistent helps us keep better track of you, your part...
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How do I submit a question or a complaint?
You can always contact us at support@mindfieldonline.com. Please provide as much information as possible, including the four digit study number from the subject line of your survey invitation, if a...
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How is my privacy protected?
Your email address is used to identify you and your account information. Your mailing address is needed to send your incentives when requested. Your password allows you and only you access to this ...
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It says I haven't activated / I never received my activation email. / My activation email was unreadable?
Make sure that email has not been caught in your email providers spam filter. Most web based email providers (hotmail, yahoo, msn, aol, etc.) have a special spam or bulk mail folder to which this m...
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What if I forget my password?
Your original password is encrypted and cannot be retrieved from our database. We can, however, issue you a new password and send it to the email you registered with. Visit, Reset Password to do this.
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Can I change my email address?
You may do so at any time by logging into the member area. Please note that your account will temporarily be deactivated until you respond to the activation email sent to the new email.
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When logging in with Facebook for the first time, it's asking me to login with both Facebook and my usual MindField Online login. Why both?
This allows us to associate your MindField Online account with your Facebook account. You will only need to provide both logins the first time you use Facebook to login. After that, you will only n...
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What is the Live Now! Section on my member page?
These are real surveys that are currently available to you because you have associated your account with Facebook. You can access these surveys by simply clicking on the link provided. Why wait for...
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What if I no longer want to associate my MindField Online and Facebook accounts?
You can remove the MindField Online app at anytime in your Facebook account settings but as soon as you do, you will immediately lose access to all of the benefits like Live Now! and Facebook only ...
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If I don't associate my account now, will I be able to later?
Yes, while we encourage you to take advantage of the opportunities immediately, you can always join via Facebook just by clicking on the Facebook login button.